Filter Queen Service Privacy and Security Policies

Filter Queen Service regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Filter Queen Service users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact Filter Queen Service at 07 4687 6389.

Collection of Information

In order to use the Filter Queen Service website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Filter Queen Service is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Filter Queen Service customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information
The security of your personal information is important to us. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Filter Queen Service uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details.

Third Parties

Filter Queen Service may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Filter Queen Service does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Filter Queen Service site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.filterqueenservice.com.au

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a seven (7) day money-back guarantee from the time you receive the goods. Please phone us at 07 4687 6389 within that time if you are not satisfied with your purchase so that we can resolve any problems.
This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.
All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Filter Queen Service will not be responsible for parcels lost or damaged in transit if you choose not to insure.

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